01 How do I order or get support?
Choose a plan on Hosting or Cloud, then use Get started to open an inquiry, or log in to the client area to order. For support, email [email protected], call +92 321 3853365, or use Contact. Operational hours: Monday–Saturday, 10:00–19:00 Pakistan Standard Time.
02 What regions do you offer?
Shared hosting is available in Europe and Singapore (Linux/cPanel and Windows/Plesk). Cloud compute is available in Europe, Asia (Singapore), and America. See hosting plans and cloud plans.
03 Hosting vs Cloud?
Hosting is managed shared hosting with cPanel or Plesk — suited to websites and email on a shared platform. Cloud is dedicated compute (vCPU, RAM, storage, port) that you control, with optional OS, panel, and app images. Licenses for Windows, cPanel, or Plesk on Cloud are billed separately where required.
04 What is the refund window?
New hosting and business email may be refunded within 7 days of the service start date if the account has not been suspended for abuse. Renewals are not refunded. Full rules are in the Refund policy.
05 What currencies do you accept?
Invoices may be issued in EUR, USD, or PKR. Where an invoice is converted into PKR, the rate printed on that invoice applies. See the Terms for payment timing and bank transfer instructions.
06 Are domain fees refundable?
Domain registration, renewal, and transfer fees are not refundable once the registry has charged them. If registration fails and the name is not registered, we refund the domain fee. Details: Refund policy.
07 Cloud OS and panel licenses?
Ubuntu and several Linux distributions are included with Cloud. Windows Server, cPanel, and Plesk require a license purchased separately. See the Options section on Cloud.
08 How do I reach you?
Phone:
+92 321 3853365
Support:
[email protected]
Billing:
[email protected]
Address: House # 7, Plot 34-D, Block 6 PECHS, Shahra-e-Faisal,
Karachi, Pakistan
Hours: Monday–Saturday, 10:00–19:00 PKT